Return & Refund Policy | Hassle-Free Returns

At askbasket™

we take great pride in offering world-class premium teas and organic food products. Each item is carefully packed, quality-checked, and shipped with precision. As a result, we follow a strict return policy to ensure transparency, fairness, and protection for both our customers and our company.

Return Eligibility

Returns will only be accepted under the following conditions:

Damaged or Defective Items

• If the product is physically damaged, expired, or defective upon delivery.
• Photographic or video evidence must be submitted within 24 hours of receiving the product.

1. Wrong Product Delivered

• If you receive a different item than what was ordered (SKU mismatch).
• Must be reported within 24 hours of delivery.

1. Quality Concerns (Upon Delivery)

• If the item is found to be stale, contaminated, or non-consumable, backed by proper proof and verification by our team.

Non-Returnable Scenarios

askbasket™ reserves the right to reject returns under the following conditions:

• Change of mind, taste preferences, or personal dislikes.
• Opened or used product packaging.
• Items returned without original packaging, seals, or batch labels.
• Return request initiated after 24 hours of delivery.
• Unauthorized returns or returns made without a valid complaint.
• Bulk, B2B, or Export orders — returns not permitted unless damaged.

Return Process (If Eligible)

1. Email us at official@askbasket.in within 24 hours of delivery with:

• Order ID
• Unboxing photo/video proof
• Reason for return

1. Our team will verify and validate your request within 48 hours.
2. If approved:

• You may receive a replacement, store credit, or full refund depending on stock availability and management decision.
• Pickup will be arranged if applicable; customers must ensure the item is packed safely.

Refund Timelines

• Refunds (if approved) will be processed within 7–10 working days via the original payment method or as a store credit.
• COD refunds will be issued through UPI, NEFT, or wallet transfer upon bank verification.

Important Notes

• askbasket™ reserves the right to deny repeat return requests from customers with a history of misuse.
• Any false claim, fraudulent activity, or manipulation may result in account deactivation and legal action.
• All products are batch-tested and FSSAI certified. We maintain strict quality assurance procedures.

Need Help ?

For support, write to us at:

official@askbasket.in

+91 8822-533-066

Return Shipping Responsibility

• Return shipping cost & risk remain the customer’s responsibility.
• Please send returned goods to:

ASKBASKET LLP

NH-127A, Bhutan Road, Pathsala, Assam, India. 781325